Cray XK, XE, uRiKA and Storage Support

Cray Prime is the standard level of support offered by Cray. It is designed to give a high level of support to your Cray system. Coverage hours and response times are defined as needed. Complete system support including software updates, system maintenance, spare parts, and repair is included.

Cray Shared Support is available for selected locations and system sizes. Cray offers a shared support model for some systems. Please contact your Cray account manager for details.