Customer Support

Cray understands that it's not just the products we make, but the customer we serve, that ensures our success. That’s why we're dedicated to meeting the needs of those who depend on our products by providing outstanding aftermarket support.

Cray offers a complete set of support choices that are designed to meet your needs. You select the offering that is right for you and your product.

Standard CX1000 Hardware Service

Three years parts and labor
Seven days per week, 24 hours per day (call center or email support)
Next business day on site response time

OS Software Service Options

One or three year options
Seven days per week, 24 hours per day (call center or email support)
Two business day response time

For more information, email cx1000info@cray.com.

Cray CX1000 customer support personnel may be reached by calling 866-277-9291 (inside North America) or 514-789-9443 (outside North America).