Advance Exchange Support
Advance Exchange support allows the customer to order and receive a replacement part prior to returning the defective part. Parts are shipped via standard ground transportation and delivery will vary depending on site location. The defective part must be returned to Cray within 15 days of the replacement order ship date or the customer will be invoiced for the list price of the replacement spare.
Key Features
- Advance shipment of replacement parts shipped from the nearest stocking location with next business day delivery to most locations
- Access to online support tools and technical newsletters
Optional Uplifts
- None; uplifted support is offered through Cray Premium support
Availability
Note - Not all options are available at all locations. You should contact your local Cray service office to confirm availability and prices.
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