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Hardware Basic Support
Hardware Basic support provides 5 x 9 next-business-day on-site response to hardware problems, including next-day parts availability and remote hardware diagnosis.
Key Features
- 5x9 coverage with next business day on-site response time
- Cray replacement parts available via next business day expedited delivery
- Access to online support tools and technical newsletters
Optional Uplifts
- None; uplifted support is offered through Cray Premium support
Availability
- Cray X1/X1E systems
- Cray XT3/XT4 systems
- Cray XD1 systems
Note - Not all options are available at all locations. You should contact your local Cray service office to confirm availability and prices.
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