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Software Basic Support
Software Basic support provides 5 x 9 telephone support with next business day response from technical experts for Cray supported software. All software fixes, patches and releases are provided as part of this service.
Key Features
- 5x9 coverage with next business day response time
- Software updates and fixes with installation support
- Access to online support tools and technical newsletters
Optional Uplifts
- None; uplifted support is offered through Cray Premium support
Availability
- Cray X1/X1E systems
- Cray XT3/XT4 systems
- Cray XD1 systems
Note - Not all options are available at all locations. You should contact your local Cray service office to confirm availability and prices.
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