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System Basic Support
System Basic support provides the same comprehensive hardware and software support features as System Premium but with a next-business-day response. This service offering delivers next-day on-site response, next-day parts availability, 5 x 9 telephone support from technical experts, and remote hardware and software diagnosis. All software fixes, patches and releases are provided as part of this service.
Key Features
- Comprehensive hardware and software support
- 5x9 coverage with next business day on-site response time
- Cray replacement parts available via next business day expedited delivery
- Software updates and fixes with installation support
- Access to online support tools and technical newsletters
Optional Uplifts
- None; uplifted support is offered through Cray Premium support
Availability
- Cray X1/X1E systems
- Cray XT3/XT4 systems
- Cray XD1 systems at selected locations
Note - Not all options are available at all locations. You should contact your local Cray service office to confirm availability and prices.
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