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System Premium Support
System Premium support provides a comprehensive system support package for customers who need a same-day on-site response commitment. It includes a 4 hour response for both hardware and software problems during normal business hours (8 am to 5 pm local time, Monday to Friday). All software fixes, patches and releases are provided as part of this service. Accelerated response (within 2 hours) and extended coverage hours (up to 7 x 24 coverage) are available as options.
Key Features
- Comprehensive hardware and software support
- 5x9 coverage with 4 hour on-site response time
- Cray replacement parts stocked on site or at a nearby parts bank
- Software updates and fixes with installation support
- Access to online support tools and technical newsletters
Optional Uplifts
- Increased hours of coverage up to 7x24
- Increased response time to 2 hours
Availability
- Cray X1/X1E systems
- Cray XT3/XT4 systems
- Cray XD1 systems at selected locations
Note - Not all options are available at all locations. You should contact your local Cray service office to confirm availability and prices.
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