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Job details

Requisition Number 19-0108
Title Field Support Engineer
Location Japan-Tokyo
Position Type Full-Time

Under minimal supervision, provide systems hardware support as part of a team to a major Cray customer. This position is responsible for understanding and complying with Cray internal controls.

• Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.

• Checks out and approves operational quality of system equipment.

• Instructs customer in the operation and maintenance of the system.

• Serves as company liaison with customer on administrative and technical matters for assigned projects.

• Bachelors or university degree in computer science or related field/discipline.

• Minimum of 5 years of hardware support experience, ideally in an area related to HPC.

• In depth knowledge and experience of maintaining system hardware, utilizing diagnostic tools, and problem isolation in a large-scale computing environment. Performs hardware repairs (swapping boards, etc.).

• Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) desirable.

• Ability to gather data and perform analysis and escalate to a higher level of support.

• Well organized, take an analytical approach to problems and will be fully committed to drive problems through to their conclusion. He or she needs to be a good team player and be committed to investigate and resolve complex problems as part of a team.

• Good communication skills, both verbal and written, and the ability to stay calm and professional under pressure while working to strict deadlines.

• Ability to lift 25 lbs regularly

• Security clearance may be required

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