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Job details

Requisition Number 19-0142
Title System Software Engineer
Location India-Noida
Position Type Full-Time
Description

This System Support Engineer position provides systems hardware support as part of a team to a major Cray customer. Located in Noida, India this position is responsible for understanding and complying with Cray internal controls.

 

Primary Duties and Responsibilities:

  • Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment. 
  • Instructs customer in the operation and maintenance of the system.
  • Serves as company liaison with customer on administrative and technical matters for assigned projects.

 

Minimum Experience/Knowledge

  • A Bachelor’s degree in computer science or related field/discipline large-scale
  • Requires a minimum of 2 years of IT experience, ideally in an area related to HPC

 


To be successful candidates must demonstrate the following:

  • Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment.
  • Instructs customer in the operation and maintenance of the system.
  • Serves as company liaison with customer on administrative and technical matters for assigned projects.
  • Participates in customer status and planning meetings
  • Responsible for maintaining a high level of customer satisfaction

 

Knowledge, Skills and Abilities:

  • Knowledge and experience of maintaining system hardware, utilizing diagnostic tools, and problem isolation in a large-scale computing environment. Performs hardware repairs (swapping boards, etc.).
  • Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) desirable. Ability to gather data and perform analysis and escalate to a higher level of support.
  • The successful candidate will be well organized, take an analytical approach to problems and will be fully committed to drive problems through to their conclusion. He or she needs to be a good team player and be committed to investigate and resolve complex problems as part of a team.
  • The successful candidate will possess good communication skills, both verbal and written, and the ability to stay calm and professional under pressure while working to strict deadlines  

 

About Cray: Global supercomputing leader Cray Inc. (Nasdaq: CRAY) provides innovative systems and solutions enabling scientists and engineers in industry, academia and government to meet existing and future simulation and analytics challenges. Leveraging more than 40 years of experience in developing and servicing the world’s most advanced supercomputers, Cray has a comprehensive portfolio of supercomputers and big data storage and analytics solutions delivering unrivaled performance, efficiency and scalability. Cray’s collegial workforce of creative, bright, passionate and focused people collaborate to build powerful technologies that solve the world’s most challenging problems. With Cray’s relaxed work environment and amazing benefits, take the initiative to join a company of dedicated innovators. Your next is now at Cray.

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