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Job details

Requisition Number 19-0143
Title Systems Engineer
Location US-CA-Berkeley
Position Type Full-Time
Systems Engineer
Who is Cray?

Our business is supercomputing. Our primary aim is understanding the problems our customers are trying to solve and developing the technologies that enable them to make the discoveries that better our world. Cray combines computation and creativity so visionaries can keep asking questions that challenge the limits of possibility. Drawing on more than 45 years of experience, Cray develops the world’s most advanced supercomputers, pushing the boundaries of performance, efficiency and scalability. Cray continues to innovate today at the convergence of data and discovery, offering a comprehensive portfolio of supercomputers, high-performance storage, data analytics and artificial intelligence solutions. 

We are proud to be an Equal Opportunity Employer including women, minorities, protected veterans, and individuals with disabilities.  CRAY Inc. is an Affirmative Action, Equal Opportunity Employer.  

Who We Need

For those who ask what if, Cray is a partner that merges computation and creativity to extend the boundaries of what you can discover.  Our greatest achievements are realized when we face what seems impossible, and that’s why we invite those who believe anything is possible to join us and to keep asking what if, why not, and what’s next.

At Cray we’re always looking way down the road … years, even decades into the future. We’re not developing products for next quarter. We’re developing products for questions our customers might not even know they have yet. That’s how high-performance computing works. So as you can imagine, we pay very close attention to what’s coming … and that includes the next generation of computer scientists and engineers. These individuals are going to be the ones shouldering an awesome responsibility in the coming decades as big data gets bigger, artificial intelligence flexes its muscles more and more, and problems grow in complexity.  

Primary Duties and Responsibilities: 
•	Respond directly to customer requests and assignments. 
•	Work at the direction of customer.
•	Provide technical and operational guidance to the customer. 
•	Serve as liaison between the District Service Manager, Sales, the customer, and site staff 
•	Utilize Slack to keep customer and co-workers abreast of progress with issues you are working on. 
•	Attend regularly scheduled customer meetings to keep the customer informed of activities and progress.
•	Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications. 
•	Provide expert technical support of Cray products including but not limited to: 
	Maintain system software and firmware revisions, including patches, updates, and OS upgrades.
	Provide software technical support for product installations and maintenance to ensure that the system is functioning according to specifications. 
	Analyze system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solutions. 
	Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues. 
	Determine solutions and implement repair or workarounds when possible, fully document steps taken when required. 
	Document and share troubleshooting techniques, new ideas, and utilities to help develop and grow organizational knowledge. 
	Manage software issues for both the system and user applications, submitting and tracking bugs as required. 
	Perform preventative and corrective maintenance as required for both hardware and software issues.

Background and Skills:
•	Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
•	4+ years of HPC-related experience, ideally with large-scale HPC and Lustre file system administration and support.
•	Extensive knowledge and experience of Linux/Unix operating systems, systems management, software configuration, Lustre file systems, and networks is required.
•	Ability work effectively in a team environment to investigate and resolve complex problems.
•	Must have direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, Fortran, etc.)
•	Ability to maintain system software, utilizing debugging tools for problem isolation, perform software builds, software upgrades and patch installation as needed.
•	Possess the organizational and analytical skills needed to effectively isolate both hardware and software problems and drive solutions through to conclusion.
•	Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
•	Strong communication skills, both verbal and written.

*Please note that Cray does not use Google Hangouts for any interviews.  
 As part of our standard hiring process for new employees, employment with CRAY will be contingent upon successful completion of a comprehensive background check.
Apply On-line