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Job details

Requisition Number 19-0221
Title System Support Engineer
Location S Korea-Seoul
Position Type Full-Time

Who We Are: Our business is supercomputing. We’ve been developing, building and supporting highly advanced computing solutions for the world’s most complex science, engineering and analytics challenges since 1976. We pride ourselves on understanding the problems our customers are trying to solve and developing the technologies which enable them to make the discoveries that better our world.


Who You Are: You are a dynamic, driven professional with a passion for success – yours, your company’s and your customer’s. We are looking for an exceptional Senior Systems Support Engineer to take a lead role in providing systems hardware support as part of a team to a major Cray customer. Located in OChang, South Korea this position is responsible for understanding and complying with Cray internal controls.


Experience/Knowledge: Ideally, the candidate will have Bachelor’s degree in computer science or 10+ years of HPC experience with large-scale parallel systems will be highly regarded. To be successful candidates must demonstrate the following:

  • Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment.
  • Instructs customer in the operation and maintenance of the system.
  • Serves as company liaison with customer on administrative and technical matters for assigned projects.
  • Participates in customer status and planning meetings
  • Responsible for maintaining a high level of customer satisfaction


Specific Skills:

  • In-depth knowledge and experience of maintaining system hardware, utilizing diagnostic tools, and problem isolation in a large-scale computing environment.
  • Performs hardware repairs (swapping boards, etc.).
  • Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.)
  • Ability to gather data and perform analysis and escalate to a higher level of support.
  • Well organized, with an analytical approach to problem-solving and commitment to driving problems through to their conclusion Committed to investigating and resolving complex problems as part of a team
  • Organizational skills that support taking an analytical approach to problems and driving solutions to problems through to their conclusion Work with minimal supervision
  • Good communication skills, both verbal and written
  • Ability to stay calm and professional under pressure while working to strict deadlines.


Personal Qualities:

  • Ability to work effectively with a team to investigate and resolve complex problems
  • Good interpersonal skills, customer relation skills and problem management skills
  • The ability to stay calm and professional under pressure while working to strict deadlines
  • Strong work ethic
  • Sound work/ life balance
  • Selfless, Creative, Customer focused


We are proud to be an Equal Opportunity Employer including protected veterans and individuals with disabilities. CRAY Inc. is an Affirmative Action, Equal Opportunity Employer. As part of our standard hiring process for new employees, employment with CRAY will be contingent upon successful completion of a comprehensive background check.

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